Return Policy

Start Your Return

To begin a return, click here: Return Portal

Returns

If you are not completely satisfied with your Sofibella purchase, you may return eligible merchandise within 30 days of delivery for a refund, store credit, or exchange.

To be eligible for a return, items must be:

  • Unworn
  • Unwashed
  • Unaltered
  • In new, sellable condition
  • Returned with all original tags attached

Items returned with missing components, removed tags, signs of wear, washing, alterations, or damage will not be accepted and will be returned to the customer.

All returns and exchanges must be initiated through our Return Portal. No exceptions.

Return Shipping

Purchased Re Return Protection

If you purchased the $2.88 Unlimited Returns & Exchanges Protection during checkout, your return shipping is covered.

Through the Re Return Portal, you may choose:

  • Refund to your original payment method
  • Store Credit
  • Exchange

A prepaid return shipping label will be provided.

Return Protection applies only to the order on which it was purchased.

Did Not Purchase Return Protection

If you did not purchase Return Protection during checkout, you may still return or exchange your order through the Return Portal. A discounted return shipping label will be available for purchase during the return process.

Receive an Extra $10 with Store Credit

Choose Store Credit during the return process and receive an additional $10 bonus added to your refund amount.

Final Sale Items

FINAL SALE items cannot be returned or exchanged.

All Final Sale products are clearly marked with a purple banner on both the collection page and product page stating:

"Final Sale – No Returns or Exchanges."

If we receive a return containing Final Sale merchandise, those items will be returned to the customer.

How to Return Your Order

Step 1 – Start Your Return

Initiate your return through the Return Portal before shipping your package. This helps us process your return as quickly as possible.

Step 2 – Prepare Your Package

  • Securely package your item(s).
  • Ensure all original tags remain attached.
  • Include a note with:
    • Your full name
    • Your order number

Step 3 – Ship Your Package

Print your Return Authorization (RMA) confirmation and place it inside your package before shipping.

  • Customers with Re Return Protection will receive a prepaid return shipping label.
  • Customers without Return Protection are responsible for the cost of return shipping.
  • Original shipping and handling charges are non-refundable.

Refund Processing

Once your return is received and inspected by our warehouse, please allow 7–14 business days for processing.

Approved refunds will be issued to your original payment method or as Store Credit, depending on the option selected during the return process.

Refunds include the merchandise total and applicable taxes but do not include original shipping charges.

Depending on your financial institution, it may take up to two billing cycles for the refund to appear on your statement.

Damaged or Defective Items

If you receive a damaged or defective item, please start a return within 30 days of delivery so we can resolve the issue as quickly as possible.

Exchanges

Sofibella gladly offers exchanges on eligible merchandise.

Exchanges are subject to product availability. If your requested size or item is unavailable, you will have the option to receive a refund or Store Credit.

All exchanges must be initiated through the Return Portal.

Gift Orders

Orders marked as gifts will be refunded in the form of Store Credit, which will be emailed to the email address associated with the original order.

International Orders

At this time, international orders are not eligible for returns or exchanges due to customs and logistical constraints.

This Return Policy applies only to domestic purchases.